Frequently Asked Questions

Call (781) 444-2732 and describe your symptoms or injury. Our emergency dental care page explains common urgent concerns and what to tell the team. Seek emergency medical care for difficulty breathing or swallowing, uncontrolled bleeding, significant facial trauma, or other potentially life-threatening symptoms.

Check our current opening hours. Call (781) 444-2732 to ask about availability before travelling. Published hours do not guarantee an emergency appointment, and immediate responses outside office hours are not assured. If you cannot reach the practice and need urgent care, contact another available emergency dental provider. See our weekend and after-hours guidance for more information.

Call the practice to discuss your needs and appointment availability. You can also use the contact form for a general inquiry or to request a conversation about an appointment; the team will follow up during normal office hours. An appointment is confirmed only after the practice team confirms it with you. Call for current information about arrival time, rescheduling, or cancellation policies. For urgent concerns, please call directly. This form is not monitored continuously.

The practice provides general, restorative, cosmetic, emergency, children’s, orthodontic, and periodontal care. Visit the Services page for the current treatment list and links to detailed information about individual services.

A panoramic X-ray provides a broad two-dimensional view of the teeth and jaws. A CBCT scan uses X-rays to create a three-dimensional view that can provide additional information for evaluation and treatment planning. Your dentist recommends imaging according to your clinical needs; a CBCT scan is not needed for every patient. Read about Panorex and CBCT imaging, or explore our dental technologies.

Bring any forms requested by the practice, a current medication list, relevant health information, available dental records or images, and insurance information if you intend to use dental benefits. Review our New Patient Information for preparation guidance.

Please notify the practice at least 24 hours in advance if you need to reschedule or cancel your appointment. Please arrive 15 minutes early for your first appointment to allow time for any necessary paperwork. Review our appointment policies or call the practice if you have questions.

Visit New Patient Information for paperwork guidance and download the current Notice of Privacy Practices. Call the practice to confirm which forms apply to your visit and how to complete them securely. Please do not send confidential medical, insurance, or other sensitive health information through the contact form or ordinary email.

Appointments may last between 45 and 90 minutes depending on the care planned. Call the practice to confirm the expected length of your specific visit.

Excellence Dental Care is located at 1116 Great Plain Ave, Suite 102, Needham, MA 02492. Visit our Contact page for directions and practice details.

Mon–Fri 8 AM–6 PM; Sat 8 AM–5 PM; Sunday: Closed. Hours may change around holidays, so call when timing is important. Find our opening hours and contact details on the Contact page.

Yes. The practice provides children’s dentistry, including preventive visits and treatment recommendations based on each child’s age and oral health needs.

Tell the team about dental anxiety, sensitivity, accessibility needs, or previous difficult experiences when scheduling and again at your visit. This helps the practice discuss appropriate accommodations and plan your care with you. Read our Dental Anxiety guidance for more information.

Visit the Payment and Insurance page for information about accepted credit cards, payment timing, insurance claims, patient responsibility, and questions to ask your benefit plan. Call the practice for details relevant to your plan and proposed care.